Frequently Asked Questions

What is BizReview?

BizReview is a comprehensive platform that combines business reviews, a marketplace for products, and tools for sellers and manufacturers. We help users discover businesses, read reviews, and purchase quality products from verified sellers.

Is BizReview free to use?

Yes! Creating an account and browsing businesses, reviews, and products is completely free. Sellers and manufacturers may have premium features available for a fee.

How do I contact customer support?

You can reach us through our Contact Support page or send an email to support@bizreview.com. We typically respond within 24-48 hours.

How do I create an account?

Click the "Register" button in the top navigation, choose your account type (Customer, Seller, or Manufacturer), and fill in the required information. You'll receive a confirmation email to verify your account.

What are the different account types?

• Customer: Browse businesses, write reviews, and purchase products
• Seller: List and sell products in our marketplace
• Manufacturer: Showcase your brand and products as a verified manufacturer

I forgot my password. How can I reset it?

Click on "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email to reset your password.

Can I change my account type?

Yes! Contact our support team through the Contact Support page and we'll assist you with upgrading or changing your account type.

How do I purchase products?

Browse our marketplace, select a product, choose your quantity and options, and click "Add to Cart". Complete your purchase by proceeding to checkout and entering your payment and delivery information.

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods through our trusted payment processors.

How can I track my order?

Visit the "My Orders" page in your account dashboard to view all your orders and their current status. You'll also receive email notifications for order updates.

Is my payment information secure?

Absolutely! We use industry-standard encryption and secure payment processors. We never store your complete payment information on our servers.

How do I become a seller?

Register for a seller account using the "Join Us" link, complete your profile, and submit your business information for verification. Once approved, you can start listing products.

What are the fees for selling on BizReview?

We charge a small commission on each sale. Detailed fee information is available in your seller dashboard and during the registration process.

How do I add products to my store?

Go to your Seller Dashboard, click "Add Product", and fill in the product details including title, description, price, images, and inventory. Your product will be live once published.

When do I receive payment for my sales?

Payments are processed according to our payment schedule, typically within 7-14 days after successful delivery confirmation. View payment details in your seller dashboard.

What is a manufacturer account?

A manufacturer account allows you to create an official brand presence, showcase your product catalog, and connect with potential sellers and customers on our platform.

How do I get verified as a manufacturer?

Register for a manufacturer account and submit verification documents proving your business ownership and brand rights. Our team will review and approve verified manufacturers.

Can I sell directly as a manufacturer?

Yes! Manufacturers can both showcase their brand and sell products directly. You'll have access to all seller features plus manufacturer-specific tools.

How do I write a review?

Visit the business or product page you want to review, scroll to the reviews section, and click "Write a Review". Share your experience and rating.

Can I edit or delete my review?

Yes! Go to your profile, find your review, and use the edit or delete options. Note that edited reviews will show an "edited" indicator.

What happens if I write a false review?

False or misleading reviews violate our Terms of Service and may result in review removal and account suspension. We take review integrity seriously.

How long does shipping take?

Shipping times vary by seller and location. You'll see estimated delivery times on product pages and at checkout. Check with individual sellers for specific shipping policies.

What is your return policy?

Return policies are set by individual sellers. Review the seller's return policy on the product page before purchasing. Contact the seller or our support team for return assistance.

What if I receive a damaged or incorrect item?

Contact the seller immediately through our messaging system. If unresolved, reach out to our support team through the Contact Support page.

How is my personal information protected?

We use industry-standard security measures including encryption, secure servers, and regular security audits. Read our Privacy Policy for complete details.

Can I delete my account?

Yes. Contact our support team to request account deletion. Note that some information may be retained for legal and business purposes as outlined in our Privacy Policy.

Do you sell my personal information?

No, we never sell your personal information to third parties. We only share data necessary to process orders and provide services as described in our Privacy Policy.